Customer Service Policies

Privacy Policy

Guerilla Health Report is produced by HealthStory Productions, LLC. HealthStory Productions only collects your information for use with Guerilla Health Report. We will not share your personal details with any third party without your consent.

This site is hosted by Yahoo! Merchant Solutions, registered with 1&1 Internet Solutions and the Fat Free Shopping Cart Pro is provided by E-junkie E-Commerce Solutions. None of these parties captures any contact or payment details from you when you make a purchase. We provide a secure payment gateway through Paypal, Google Check-out, and Authorize.net for credit card payment processing; no data is captured locally.

You can shop at www.GuerillaHealthReport.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.GuerillaHealthReport.com is registered with the Authorize.Net Verified Merchant Seal program.

Shipping Policy

We have one shipping method: Convenient. We use USPS Media Mail rate to automatically ship GHR DVDs to your door every month. Most zip codes are 5 zones or less away from our facility, so you'll typically receive the discs the same week we ship them.

Please allow 4-6 for your first delivery.

Contact Customer Service

The best way to contact us at GHR is email. However, if you wish to snail mail us a question or concern, please write to our Headquarters:

Guerilla Health Report
c/o HealthStory Productions, LLC
902 N Main Street
Suite 12
Rockford, IL 61103

Or you can leave a message at +1 (815) 315-9456.

110% More-Than-Money-Back-Guarantee

If your average patient waits in reception for 15 minutes every two weeks, they are a captive audience for at least 4 stories per month affirming your view of health and reinforcing their decision to be in your office. This leads you into the basic referral formula:

• Delivering Information leads to Questions about the Content.
• Questions lead to Conversations
• Conversations lead to Relationships
• Relationships lead to Referrals

In fact, we're so confident that airing Guerilla Health Report will change the climate in your office that we’re putting our money where our mouth is with our More-Than-Money-Back guarantee.

If your new client referrals don’t increase by 10% within 90 days of receiving Guerilla Health Report at your office, we’ll refund 110% of your purchase price. This refund includes shipping and you can keep the DVD's, no questions asked. Upon submitting proof of purchase (including date of purchase), we will refund your money by issuing you a check for 110% of your order.

HealthStory Productions, LLC reserves the right to refuse any transaction, order, or series of orders it deems suspicious. We have partnered with Authorize.net to provide our customers with the latest in fraud-detection security.